VentureBeat reports that Google made the Duplex technology stay for some haircut appointments, for barbershops, salons, and so on. This means Google may also help companies which can be shorthanded, a minimum of with making appointments.
VentureBeat wrote “the new Duplex haircut appointment feature, which can be used from any device with the Google Assistant app or access to Google Search or Maps, is largely similar to the existing restaurant booking flow. After tapping on the Request an Appointment button from Search or Maps, users have the option of three treatments: a men’s haircut, a women’s haircut, or a general haircut. After selecting one and entering a preferred appointment date, time, and time range (e.g., 12 p.m. to 4 p.m.), users have to indicate whether they’ve been to the business before and optionally enter the name of a stylist, as well as provide contact information like a name, phone number, and email address.”
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Google even added settings in Google My Business to configure if you wish to deal with appointments utilizing Duplex for what you are promoting. Then in 2019, Google started opting business into this mechanically.
Duplex then calls the enterprise and has an alternate with the receptionist on the opposite finish of the road. Using pure language processing, the assistant supplies data like therapy, dates, occasions, and names with out interrupting and whereas contending with delays, a spread of accents, and unanticipated questions.
I’m simply undecided how this truly saves companies with staffing points? I imply, does not an individual on the enterprise reply the telephone name that Duplex is making? It isn’t like a machine on the enterprise is answering. I do know Google does attempt to combine with reserving software program and if the enterprise has that, scheduling might be automated. But Duplex right here speaks to an individual on the barber or salon.
In any occasion, it’s cool to see this getting used extra broadly.
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